The true power of agency banking cannot be unleashed until some trusted third parties are not involved in performing some of the activities that are traditionally performed in branches by financial institution staff. It’s also understood that agents are best utilized when banks equip agents with some technology products. One of such technological product is mobile banking.
The brief roles of agents are mentioned below:
- Opening of Branchless Banking Accounts (Level 1 accounts only)
- Cash in / Cash out
- Bills Payments (Both from registered BB customers as well as from walk-in Customers of any utility company)
- Airtime Top up
- Account Opening
- Salary Disbursement